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Shipping & Delivery Information
You can find products by using the search bar at the top of the website or by browsing through our product categories and collections. You can also use filters on category pages to narrow down your search by size, colour, price, or availability.
Yes. You can save products to your wishlist by clicking the “Add to Wishlist” option on the product page. This allows you to easily find and purchase your favourite items later. You may need to be logged into your account to access your wishlist across devices.
Product availability is displayed on each product page. If an item is in stock, you will be able to select a size (if applicable) and add it to your cart. If an item is out of stock, it will be clearly marked as unavailable.
Yes, you can complete your purchase as a guest without creating an account. However, creating an account allows you to track your orders, manage your wishlist, and enjoy a faster checkout experience in the future.
We currently deliver across Ghana, with shipping rates and delivery options based on the region selected at checkout. Some delivery services, such as same-day delivery, are available only in specific areas (for example, Greater Accra) and will appear automatically when eligible. We are continuously expanding our delivery coverage and services. For any location-specific enquiries, please contact our customer support team at support@renemultibuy.com.
Shipping costs are calculated automatically at checkout based on several factors, including your selected delivery region, the items in your cart, and the applicable shipping method. Our system uses region-based rates and product characteristics to ensure accurate pricing. Any available discounts or free-shipping offers will be applied automatically once your order meets the required conditions.
The delivery options shown at checkout depend on your selected delivery region and the items in your cart. Some shipping methods are available only in specific regions or under certain conditions, such as order value, product type, or delivery speed. When only one option is available, it means that this is the most suitable (or the only eligible) delivery method for your current selection. If you believe an option is missing or need clarification, please contact our customer support team at support@renemultibuy.com.
Same-day delivery is currently available only for customers within the Greater Accra Region.
When Greater Accra is selected as the delivery region at checkout, the same-day delivery option will be displayed automatically.
We are actively working on expanding same-day delivery to additional regions. In the meantime, customers may contact our customer support team at support@renemultibuy.com for further information or assistance.
Once your order has been processed and dispatched, you will receive an order update via email or phone. Our delivery team may also contact you directly to confirm delivery details where necessary.
If you are unavailable at the time of delivery, our courier may contact you to reschedule. Additional delivery attempts or re-delivery charges may apply depending on the circumstances.
If your order has not yet been dispatched, we may be able to update your delivery address. Please contact our support team at support@renemultibuy.com as soon as possible. Once an order is in transit, address changes may not be possible.
If your order has not arrived within the expected delivery timeframe, please contact our customer support team at support@renemultibuy.com with your order number. We will investigate and provide an update as quickly as possible.
Standard delivery timelines vary by region and will be displayed at checkout once you select your delivery location. Estimated delivery times typically range from 3 – 7 working days, depending on your region and order volume.
Yes. We offer Store Pickup (Same-Day Collection) for customers who prefer to collect their orders in person. This option will be shown at checkout when it is available for your order. Collection details will be shared after your order is confirmed.
Yes. Free shipping is automatically applied when your order meets the minimum cart value shown at checkout. You do not need to enter a code—once eligible, free shipping will appear as an option.
Incorrect delivery details may cause delays or additional charges. Please ensure all information is accurate at checkout. If you notice an error after placing your order, contact us at support@renemultibuy.com immediately for assistance.
For any questions about delivery, pickup, or your order status, please contact our customer support team at support@renemultibuy.com. We’re happy to help.
Payment Information
We accept multiple secure payment options, including:
- Debit & Credit Cards (Visa, Mastercard)
- Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money)
Available payment methods may vary depending on your location and checkout details.
Yes. All payments on renemultibuy.com are processed through secure, encrypted payment gateways. We do not store your card details, and your information is protected in accordance with industry security standards.
Yes. If you have a valid coupon or promo code, you can enter it at checkout in the “Have a coupon?” field. The discount will be applied automatically if the code is valid and meets the required conditions.
If your payment fails, please:
- Check that your payment details are correct
- Ensure you have sufficient funds
- Try a different payment method
If the issue persists, contact your bank or mobile money provider, or reach out to our customer support at support@renemultibuy.com for assistance.
Cash on Delivery availability depends on your location and order type. If COD is available for your area, it will be displayed as a payment option at checkout. We continue to review and expand COD coverage.
Order Returns
We accept returns on eligible items within a specified period after delivery, provided the items are unused, unworn, and in their original condition with tags attached. Certain items such as intimate wear, clearance items, or customised products may not be eligible for return.
Please review our full Returns & Refund Policy for detailed conditions.
To initiate a return:
- Contact our customer support team at support@renemultibuy.com with your order number
- Provide the reason for the return and supporting details (if required)
- Our team will guide you through the return process and next steps
Do not send items back without prior approval.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrectly supplied. In such cases, renemultibuy.com will cover the return shipping cost.
Yes, exchanges are possible for eligible items, subject to stock availability. If the requested item is unavailable, a refund or store credit may be offered instead. Please contact our support team at support@renemultibuy.com to arrange an exchange.